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STORE POLICIES — CORAVENTO

Last Updated: October 25, 2026

Welcome to Coravento. This page brings together the policies and terms that explain how our purchasing, shipping, exchanges, returns, refunds, and data usage processes work.

Customer Support:

  • WhatsApp: +55 68 99535643

  • Email: contatocoravento@gmail.com

  • Business Hours: Monday to Friday – 9:00 AM to 6:00 PM

  • Average Response Time: 24 business hours

Table of Contents

  1. Shipping and Delivery

  2. Exchanges, Returns, and Refunds

  3. Privacy Policy (LGPD)

  4. Terms and Conditions of Use

  5. Cookies and Technologies

  6. Contact and Support

1) SHIPPING AND DELIVERY

1.1 Order Processing

After payment confirmation, the order enters processing (picking/packing) within 1 business day.

1.2 Delivery Time

Delivery times may vary depending on:

  • ZIP Code/Region

  • Item availability

  • Logistics/Shipping carrier

The estimated delivery time is provided at checkout, before completing the purchase.

Average Estimate (optional): 7 business days.

1.3 Shipping Costs

Shipping costs are automatically calculated at checkout, according to the ZIP code and current rules.

In the event of a promotion (e.g., free shipping), the conditions will be clearly stated on the website.

1.4 Order Tracking

When available, the tracking number will be sent via EMAIL/WHATSAPP after the order has been shipped/dispatched.

1.5 Delivery Attempts and Incorrect Addresses

The customer is responsible for providing the correct shipping address.

If an order is returned due to an incomplete/incorrect address or the absence of someone to receive the package, reshipping may require an additional shipping payment or result in a partial refund, depending on the circumstances and logistics costs.

1.6 Delays and Events Beyond Our Control

Delays may occur due to external factors (e.g., high-demand periods, logistics issues, weather conditions, strikes, or local restrictions).

If a delay occurs, our team will provide guidance through our support channels.

2) EXCHANGES, RETURNS, AND REFUNDS

2.1 How to Submit a Request

To request an exchange, return, or refund, please contact us through:

Please provide:

  • Order number

  • Buyer's name

  • Reason for the request

  • Photos/videos (in cases of defects or damage)

2.2 Request Deadline

The deadline for requesting an exchange or return is 7 calendar days after receiving the product.

Important: Adjust this deadline according to what your operation can actually support and the rules applicable to your type of product. If you have any questions, consult a legal professional.

2.3 Product Conditions for Returns/Exchanges

For a request to be eligible, the product must be:

  • [without signs of use / in its original packaging / with accessories / etc.]

  • [with tags/seals intact, if applicable]

We reserve the right to refuse a request if improper use, misuse, or missing items/accessories originally included with the product are identified.

2.4 Defective or Damaged Products

If a product arrives defective or damaged, we will evaluate the case and provide instructions for an exchange or refund based on our assessment and supporting evidence (photos/videos).

2.5 Refunds

If approved, the refund will be issued through:

  • [original payment method / credit card refund / Pix / store credit]

Estimated time after approval: 1 business day (may vary depending on the payment method and payment providers).

2.6 Return Shipping Costs

Clearly define the following (choose and maintain consistency with your operation):

  • In cases of defects/damage: [store covers return shipping / provides instructions for the procedure]

  • In cases of change of mind/withdrawal: [customer covers return shipping / store rules]

2.7 Non-Eligible Items (if applicable)

Some items may not be eligible for exchanges/returns due to hygiene, personal use, or consumption considerations, where applicable.

Examples: [e.g., underwear, opened cosmetics, personalized items].

If you sell this type of product, clearly list the applicable items here.

3) PRIVACY POLICY (LGPD)

Coravento respects your data privacy.

We use personal information only to process orders, provide support, and improve your experience.

3.1 What Information We Collect

We may collect:

  • Name, email address, and phone number

  • Shipping and billing addresses

  • Payment information (processed by providers; we do not store sensitive data beyond what is necessary)

  • Order history

  • Browsing data (e.g., IP address, device, pages visited), where applicable

3.2 How We Use Your Information

  • Process purchases, payments, and deliveries

  • Customer service and support

  • Fraud prevention and security

  • Improve the website experience

  • Marketing and communications (when authorized, if applicable)

3.3 Sharing Information With Third Parties

When necessary, your data may be shared with essential operational partners, such as:

  • Payment providers

  • Shipping/logistics services

  • Email/CRM services

  • Advertising/analytics platforms (where applicable)

This information is shared for the purpose of providing services and/or improving the customer experience, in compliance with applicable legislation.

3.4 Your Rights (LGPD)

You may request:

  • Access to your data

  • Correction/updates

  • Deletion, where applicable

  • Information about data use and sharing

To submit a request, contact:

Email: contatocoravento@gmail.com

WhatsApp: +55 68 99535643

3.5 Security

We adopt security measures to protect your data, but no system is 100% immune to security risks.

In the event of a relevant incident, we will follow appropriate communication and mitigation procedures.

4) TERMS AND CONDITIONS OF USE

By purchasing from Coravento, you agree to these terms.

4.1 Product Information

We strive to present product descriptions and images as accurately as possible.

However, variations may occur in:

  • Color/shade (screen/lighting)

  • Batch/model

  • Minor specifications provided by the supplier

4.2 Prices and Promotions

Prices and promotions may change without prior notice, while respecting orders that have already been completed.

4.3 Customer Responsibilities

The customer is responsible for:

  • Providing accurate information at checkout

  • Following order-related communications

  • Ensuring someone is available to receive the order at the provided address

4.4 Misuse and Fraud

We may cancel orders suspected of fraud or inconsistencies in payment/information, subject to review.

5) COOKIES AND TECHNOLOGIES

We may use cookies and similar technologies to:

  • Maintain website functionality

  • Remember preferences

  • Measure performance and improve the user experience

  • (Optional) Personalize advertisements, where applicable

You can manage cookies through your browser settings.

6) CONTACT AND SUPPORT

Official Contact Channels:

© 2026 Coravento. Todos os direitos reservados.

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